How Can We Help You?
Our support team is here to help you navigate your immigration journey. Choose the best way to reach us.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Support Resources
Browse our help center for quick answers to common questions.
Getting Started
New to SureCitizen? Learn how to set up your account and begin your case.
Document Help
Questions about which documents you need or how to upload them.
Case Tracking
Understanding your case timeline and what to expect at each stage.
Account & Billing
Manage your subscription, billing, and account settings.
Quick Answers
How quickly will I receive a response?
Email support typically responds within 24 hours. Live chat is available during business hours for immediate assistance.
Can you help with my specific immigration case?
We provide case preparation support and guidance. For legal advice, we recommend consulting with a licensed immigration attorney through our attorney network.
What if I'm having technical issues?
Our technical support team can help with login issues, document uploads, and platform functionality. Use the live chat for fastest resolution.
Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied, contact us for a full refund.
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Response Time
Email: Within 24 hours
Chat: Real-time support
Location
United States
Serving families nationwide