Terms & Conditions

1. Acceptance of Terms

By accessing or using SureCitizen's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use our services.

2. Description of Services

SureCitizen provides:

• Immigration case preparation and organization tools
• Educational content about immigration processes
• Document checklists based on publicly available information
• Case tracking and progress monitoring
• Pre-filing review for consistency and completeness

Our services are designed to help you organize and prepare your immigration case. We do not:

• Provide legal advice or legal opinions
• Determine your eligibility for any immigration benefit
• File documents with USCIS or any government agency on your behalf
• Represent you in any legal proceeding
• Guarantee any immigration outcome

3. User Accounts

To use certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Accept responsibility for all activity under your account

4. Accuracy of Information

While we strive to provide accurate information based on official USCIS guidance:

• Immigration laws and policies change frequently
• Information may not reflect the most recent changes
• Individual cases may have unique requirements
• You are responsible for verifying all information with official sources

5. Payment Terms

• Fees are charged as described at the time of purchase
• All fees are in U.S. dollars unless otherwise specified
• Subscriptions renew automatically unless cancelled
• Refunds are available within 30 days per our refund policy

6. User Content

You retain ownership of documents and information you upload. By uploading content, you grant us a limited license to process, store, and display your content solely for providing our services to you.

7. Prohibited Uses

You agree not to:

• Use our services for any unlawful purpose
• Upload false or fraudulent information
• Attempt to access other users' accounts or data
• Interfere with or disrupt our services
• Resell or redistribute our services without authorization
• Use automated systems to access our platform

8. Intellectual Property

All content, features, and functionality of our platform are owned by SureCitizen and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SURECITIZEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES, INCLUDING BUT NOT LIMITED TO:

• Immigration case delays or denials
• Loss of data or documents
• Errors or inaccuracies in information provided
• Unauthorized access to your account

11. Indemnification

You agree to indemnify and hold harmless SureCitizen from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Termination

We may terminate or suspend your account at any time for violation of these terms. Upon termination, your right to use our services ceases immediately.

13. Governing Law

These terms shall be governed by the laws of the United States. Any disputes shall be resolved in the courts of the State of Delaware.

14. Changes to Terms

We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.

15. Contact Information

For questions about these Terms & Conditions:

• Email: legal@surecitizen.com
• Phone: 1-800-SURE-CIT