Refund Policy
30-Day Money-Back Guarantee
30-Day Money-Back Guarantee
We want you to feel confident using SureCitizen. If you're not satisfied with our service for any reason within 30 days of purchase, we'll give you a full refund. No questions asked.
Eligible for Refund
- You're within 30 days of your purchase date
- You haven't filed your immigration application yet
- You're not satisfied with our service for any reason
- You purchased a plan that doesn't fit your needs
Not Eligible
- ×Requests made after 30 days from purchase
- ×Third-party fees (USCIS filing fees, medical exams, etc.)
- ×Purchases made with promotional credits
- ×Accounts that violated our Terms of Service
How to Request a Refund
Submit Request
Fill out our refund request form or contact support
Verification
We verify your purchase and eligibility (1-2 business days)
Processing
Refund is processed to your original payment method
Confirmation
You receive confirmation email when complete (3-5 business days for funds to appear)
Request a Refund
To request a refund, please contact our support team with your account email address and order details.
- • Request review: 1-2 business days
- • Refund processing: 3-5 business days
- • Bank processing: Additional 3-5 days
Refunds are issued to the original payment method used for purchase.
Important Note About USCIS Fees
SureCitizen refunds only cover our platform fees. USCIS government filing fees are paid directly to the government and are subject to USCIS refund policies, not ours. Any fees paid to third parties (medical exams, translations, etc.) are also not eligible for refund through SureCitizen.
Have Questions?
Our support team is here to help with any questions about refunds or your account.
Contact Support