Privacy Policy

Last updated: December 2024

Summary: We collect only the information necessary to provide our services. We never sell your personal data. Your immigration documents are encrypted and protected. You can request deletion of your data at any time.

Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Case Information: Immigration case details, relationship information, and eligibility responses you provide through our platform.
  • Documents: Immigration documents, identification, and supporting materials you upload to our document vault.
  • Payment Information: Billing address and payment method details (processed securely by our payment providers).
  • Communications: Information you provide when contacting our support team.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our immigration preparation services
  • Generate personalized document checklists and case guidance
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve our platform
  • Detect, investigate, and prevent fraudulent transactions and abuse

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With Your Consent: When you explicitly authorize us to share information with third parties, such as immigration attorneys.
  • Service Providers: With vendors who assist us in providing our services (e.g., cloud hosting, payment processing) under strict confidentiality agreements.
  • Legal Requirements: When required by law, court order, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate protections.

Data Security

We implement industry-standard security measures to protect your information:

  • All data is encrypted in transit using TLS 1.3
  • Documents are encrypted at rest using AES-256 encryption
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication available for all accounts

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time. After account deletion, we may retain certain information as required by law or for legitimate business purposes.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request your data in a portable format
  • Opt-Out: Opt out of marketing communications
  • Do Not Sell: We do not sell personal information. California residents can exercise their rights under CCPA by contacting us.

Cookies & Tracking

We use cookies and similar technologies to:

  • Keep you logged into your account
  • Remember your preferences
  • Analyze how our platform is used
  • Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in the United States. By using our services, you consent to this transfer. We implement appropriate safeguards to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@surecitizen.com
  • Phone: 1-800-SURE-CIT
  • Mail: SureCitizen Privacy Team, United States